Get a support
Customer Service Representative to stay on top of your client needs.
Enlist a next generation workforce.
Customer Service
Investing in customer service helps activate your sales funnel because it retains customers and extracts more value from them. By providing top-notch customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, serves as case studies, and provides testimonials and reviews.
Empathetic
Having the ability to understand another person’s emotions and to understand their point of view is key to providing great quality customer service. We made sure our Taskhelprs are not only highly skilled but also possess great personality that is in alignment with our culture.
Flexibility and Adaptability
Customer expectations are changing rapidly and it’s important that your customer service team can adapt quickly to meet them. Our Taskhelprs are well experienced with years from different BPO industries handling different client accounts making them
Clear Communication Skills
Our Taskhelprs are not only hand-picked from the finest, well-experienced support representatives but they also go through intensive training to polish their communication skills and active listening to ensure high quality customer support service.
Problem Solving Skills
We trained our Taskhelprs to be able to navigate a complex set of priorities and feel empowered to reach a solution that satisfies the needs of the customer while staying within the company’s guidelines.
Customer Service Job Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Communicating and coordinating with colleagues as necessary.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Responding promptly to customer inquiries.
FREQUENTLY ASKED
Customer Service FAQ:
Customer service representatives interact with customers on behalf of an organization. They provide information about products and services, take orders, respond to customer complaints, and process returns. They may also handle dispatch calls, coordination between customers and operations, with the goal of providing smooth and effective assistance to customers.
Customer service representatives fulfill the important role of helping an organization’s customers resolve issues that can reduce their satisfaction with its products and services. Customer Support representatives help businesses increase revenue through increase in customer retention, decrease in churn, improve customer lifetime value which is a result of happy customers, improved brand awareness and credibility.
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Appointment setters generally handle appointment setting by making outbound calls to potential clients that gets through the sales funnel. Customer Support Representatives main goal is to provide proper assistance to customers either through Inbound calls, website chat, emails, social media, etc…
Schedule for a Consultation
We can help you organize your day-to-day operations and give you peace of mind. Schedule a consultation with us today for more information on how Task Helpr will work for your business.
